Return and Refund Policy
Return & Refund Policy
Thank you for shopping at Strategic Auto Parts. We strive to provide the highest quality products and exceptional customer service. We understand that sometimes you may need to return or exchange an item, and we’re here to assist you.
1. Return Policy
We offer a 30-day return policy, starting from the day of item delivery. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. We require a receipt or proof of purchase to complete your return.
Please note that any item returned not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
2. Defective or Broken Products
If the product you received is defective or broken, please notify us within 30 days of receiving the item. We may request additional information or evidence, such as photographs, to assess the nature of the defect or damage. Once we confirm the issue, we will offer you the option of a replacement, repair, or refund. If a refund is requested, it will be processed using the original payment method.
We apologize for any inconvenience caused and, in such cases, we will arrange and cover the shipping costs for the return. Please contact our customer support team to initiate the return process.
3. Returns Due to Change of Mind or Wrong Part
If you decide to return a product due to a change of mind or wrong part( your mistake), please note that these returns are subject to approval only. The returned will be inspected and must be in it’s original condition(unaltered and not damaged in any way) If the item is found in it’s original condition then we will initiate the refund process. Please note that in such cases, the refund will exclude the initial shipping charges, you will be responsible for the return shipping costs and a 30% restocking will be applied.
We recommend using a trackable shipping service to ensure the safe return of the item.
4. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. Please note that there is no restocking fee for a return reason of defective or broken item.
If you haven’t received a refund yet, please follow these steps:
Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank, as there is often processing time before a refund is posted.
If you’ve completed all the above steps and have not received your refund, please contact us at swilliams@strategicautoparts.com.
5. Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at swilliams@strategicautoparts.com. If you need to return an item, please send us an email at swilliams@strategicautoparts.com.
If you ordered the wrong part or changed your mind, you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Restocking fee
There is no restocking fee on defective or broken items. There is a 30% restocking fee on “wrong part or change of mind” approved returns.
8. How Will Customers Get the Return Label?
For defective products: In the box.
For customer remorse: Customer Responsibility.
9. How can customers return a product?
The customer has to return the products by mail.
If you have any further questions or concerns about our return and refund policy, please don’t hesitate to contact our customer support team at,
Email: swilliams@strategicautoparts.com
Return address: 3296 Westerville Rd Unit 462, Columbus, Ohio 43224, United States
Phone Number: +1 614-704-6959
Note: This Return & Refund Policy is intended as a general guideline and may be subject to change without prior notice. We encourage you to review this policy periodically for any updates or modifications.